About Us

Our promise to you

We pledge to adhere to the automotive service industry’s standard for professional business practices.

  • To perform high quality repair service at a fair and just price.

  • To use only proven merchandise of high quality distributed by reputable firms.

  • To employ the best skilled technicians obtainable.

  • To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  • To have a sense of personal obligation to each customer.

  • To promote good will between the motorist and our staff.

  • To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.

  • To offer the customer a price estimate for work to be performed.

  • To furnish or post copies of any warranties covering parts or services.

  • To obtain prior authorization for all work done.

  • To notify the customer if appointments or completion promises cannot be kept.

  • To maintain customer service records for one year or more.

  • To exercise reasonable care for the customer’s property while in our possession.

  • To maintain a system for fair settlement of customer’s complaints.

  • To cooperate with established consumer complaint mediation activities.

  • To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.


Our Mission

Quality of Work

* To provide quality service to customers’ vehicles for maximum miles and maximum mileage

Customer Service

* To provide customers with information needed to make informed choices about their vehicles

* To fix the vehicle right the first time, on time

* To change our services as the needs of our customers and their vehicles change

* To determine what our customers expect in service and then exceed those expectations

Community Service

* To perform our work with the least damage possible to our natural environment.

* To provide a positive contribution to our community.

Work Environment

* To work together as colleagues, using to best advantage the diverse talents of all while developing the skills of each one

* To provide quality parts, reliable equipment and tools, and efficient procedures to ensure professional results.

Personal Professional Goals

* To endeavor to be the best in our field.

* To gain from our experience.

* To continue our professional education.

Financial

* To provide adequate wages and benefits to all those who work here.

* To provide funds for improving equipment and facilities so that the business can continue to serve the needs of our customers.


Environmental Stewardship

Vehicle repair involves handling a wide variety of waste materials, some toxic, if not properly managed. A modern auto shop can be a model of recycling and environmental awareness.Recycling is a large segment of the auto industry. Increased costs in metals and petroleum products make it easier and more cost effective to recycle. We recycle both on and off site.Burnsville BP has incorporated a large variety of environmental and safety standards into its design and operation.

Air Conditioning

Few are aware of the environmental effects that refrigerants have. The original refrigerant, R-12 was found to be harmful to the earth’s ozone layer. We recovered the recycled R-12 until it was phased out in the mid 90’s. After R-12 was discontinued, the industry standard became R134a. This refrigerant is ozone safe but is a greenhouse gas that can contribute to global warming. It too is recovered and recycled. Because R135a has a greenhouse gas rating of 1200, and the European Union standard is 150, the EU is mandating the phase out of R134a for a yet to be determined refrigerant for new models beginning in about three years.

Solvents

We use a solvent type parts cleaner that is collected and recycled after the usable life.

Tires

Tires are picked up by a company who shreds them, and uses the product for fuel in a cement kiln. Not one used tire from our shop goes into a landfill.

Recycling Auto Parts

Many of our electrical parts are sent back to the manufacturer to be rebuilt, and old batteries are returned to the supplier.

Scrap Metal

All Steel, aluminum and other metals are collected, and recycled.

Waste Oil

Our waste oil is held in double walled approved waste tanks for use during the cooler months to heat the shops. What we don’t burn, is picked up by an approved recycling company. We send out our used oil filters, and recover that oil and metal from them.

Re-refining oil uses about 1/3 of the energy of refining oil from crude.

Facility wastewater

Floor wastewater goes into a sand trap where the solids are separated, and hauled off by an approved waste disposal company.

Federal Law Prohibits Improper Disposal

The companies who remove our hazardous materials properly dispose of the waste.

In addition to protecting the environment, recycling is often a good economic alternative.